Customer Satisfaction Survey

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1. Are you currently a KOA Speer customer?

Yes
No

2. If No, have you ever purchsed products from KOA Speer?

Yes
No

3. What is your Industry?

Automotive Consumer Commercial Medical Power Supply
Cellular Consumer Home Military/Aerospace Telecom
Computer Industrial Networking

4. What is your application?

5. What is the main reason that you choose KOA Speer products? (check one)

Product Performance/Quality
Service
Salesperson
Reputation
Technical Expertise
Other

6. In the course of your normal responsibilities for Passive Components, do you: (check all that apply)

Approve
Recommend
Specify
Install
Purchase

7. Please rate the importance vs. KOA Speer's performance in the following area: (check one in each column)

Product Quality and Performance
Importance to you	KOA Speer's Performance
Critical Important Nice to have Not important	Outstanding Good Fair Poor

Product Innovation
Importance to you	KOA Speer's Performance
Critical Important Nice to have Not important	Outstanding Good Fair Poor

Ease of Use
Importance to you	KOA Speer's Performance
Critical Important Nice to have Not important	Outstanding Good Fair Poor

Technical Expertise
Importance to you	KOA Speer's Performance
Critical Important Nice to have Not important	Outstanding Good Fair Poor

Wide Product Selection
Importance to you	KOA Speer's Performance
Critical Important Nice to have Not important	Outstanding Good Fair Poor

Customer Service
Importance to you	KOA Speer's Performance
Critical Important Nice to have Not important	Outstanding Good Fair Poor

8. Please provide us with any additional information that you feel might help us to serve you better.

9. Is there anyone we should contact within your organization for their feedback?